Thank you for shopping at ainsleyhospitality.com! We want to make sure you are completely satisfied with your purchase. If you have any concerns or need to initiate a return or refund, please contact us via email at [email protected].
Our Return and Refund Policy for Outdoor and Travel items is designed to be clear and straightforward to ensure a smooth shopping experience for our customers worldwide.
Returns:
- Returns must be requested within 30 days of receiving your order.
- All items must be in unused and original condition with tags attached.
- For a return to be processed, please email us at [email protected] with your order number and reason for return.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
Refunds:
- Refunds will be issued to the original payment method once the returned item is received and inspected.
- Please allow up to 10 business days for cash refund.
- Original shipping charges are non-refundable.
Exchanges:
- We currently do not offer exchanges. If you need a different size or item, please return the original item for a refund and place a new order.
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the issue.
- We will work with you to resolve the problem quickly and efficiently.
For any questions or further assistance regarding returns and refunds, please reach out to us via email at [email protected]. We are here to help!